Frequently Asked Questions
Everything you need to know about our fresh spice subscription and service.
How does the 'Free Spice Refills' program work?
When you purchase one of our premium spice jar sets, you become eligible for lifetime refills. Simply log into your account, select the spices you have depleted, and we will ship your refills for free—you only cover a small flat-rate shipping fee.
Where are your spices sourced from?
We source our spices from sustainable farms globally, prioritizing organic and non-GMO suppliers. Each batch is tested for purity and potency to ensure your home cooking remains top-tier.
How long does shipping take for refill orders?
Refill orders are processed within 48 hours. Depending on your location, you can expect your fresh spices to arrive within 3 to 7 business days via standard ground shipping.
What is your return policy for spice jars and racks?
We offer a 30-day money-back guarantee on all hardware, including glass jars and spice racks. If your items arrive damaged or don't meet your expectations, contact our support team for a full refund or replacement.
Are the spice jars dishwasher safe?
Yes, our high-quality borosilicate glass jars are dishwasher safe. However, we recommend hand-washing the bamboo or stainless steel lids to preserve their airtight seals and finish.
Can I change the spice selection in my refill plan?
Absolutely. You are not locked into your initial selection. When you request a refill, you can choose from our entire inventory of over 50 different herbs and spices.